13 years expertise as an account manager Online rating expertise 3 years dedicated to marketing/servicing restaurant owners Marketed 100’s of restaurants—large accounts / small accounts Extremely knowledgeable BOP and Work Comp Excellent with computer programs/spreadsheets Very customer service focused

14 years experience as an Account Manager Excellent at online rating Very knowledgeable—all lines of coverage Knowledgeable BOP/PKG policies Certs expertise—excellent Has marketed 100’s of restaurants

14 years experience as an account manager Very detailed policy person Knowledgeable of restaurant coverages, very solid—understanding of underwriting guidelines. Computer expertise extremely high Online rating expertise—Package Certs extremely good Customer Service focus Expertise on Captive Program Very strong follow-up on additional information needed

20+ years as an Account Manager Most senior account manager of the group—restaurant program Informal Leader 6 years focused only on restaurants—all lines Excellent on-line rating Superior customer service focus, results Extremely good at marketing Excellent policy processing

Terrie has 31 years insurance experience—AE/Producer Extremely knowledgeable insurance policies, coverages Online rating—expertise—WC, PKG Commercial Auto expertise, Property/Liability coverages expertise Very knowledgeable restaurant coverages Marketing of large, property/liability accounts, complex accounts Has marketed 100’s of restaurants Extremely customer serviced focused

Angie has been in the insurance business 27 years—17 as account manager Extremely good at marketing, expertise small, med., large accounts. Property, general liability expertise Excellent focus on customer service Very knowledgeable, forms/procedures, certs etc. Problem solving expertise Captive Program expertise

Priya has been an account manager for 8 years A lot of expertise in small package, WC—all sizes Expertise in online rating Has marketed 100’s of restaurants Excellent on spreadsheets, proposals, loss summaries Very customer focused Expertise in certs, policy checking etc.