Over 30 years in the Insurance Industry specializing in Workers’ Compensation Claims from claims handling to claims leadership with emphasis in Customer Relations.
Held positions from Claims Examiner to National Claims Director/Vice President of Claims.
Built several claims departments for both national carriers and TPA’s – setting forth the functioning processes, procedures and accountabilities.
Established, implemented and directed Company Best Practices for over 100 team member groups.
Key participant in the development of the Service Team Underwriting Program which identified and included client specific Claims, Underwriting, Risk Management and Safety delivery protocols.
Created, implemented and managed Claims Advocacy Program and Claims Department for a large agency, working with several restaurant clients.
Owned and Operated Consulting practice gaining exposure and knowledge in Restaurant Industry.
Wrote and published industry guidebooks for employers.
Holds an MBA from the University of Redlands and SIP Designation
